Orders are now best placed via mobile device. You may also print and scan a status page if you wish to use the traditional method.

Please fill out this form completely and to the best of your ability. Feel free to call us at 301-840-0050 if you have any questions.

Getting a status page from your device and accessing the counter

Most devices will have a Menu or System menu button. On some devices it will be necessary to push the “Task screen” button to see the next few items. Newer devices have a ( . . . ) button that will display device options and the “Counter” button. You may take a picture of the “Counter” screen and upload it from your mobile phone.

Press: “ … “ —-> “Counter” to Display the Counters —-> “Print Counter Report” —-> “Yes””

Or

Press: “System Menu” —-> “Report”—-> ”Report Print”—-> ”Status Page” —-> “Yes”

If your device is in an error state it may not be possible to perform any of these actions. Please call us at 301-840-0050 for next steps.